Fraud and account takeover attempts are actively rising across the industry.
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Please take steps to safeguard your access:
• Treat unexpected emails, links, and requests with caution. Avoid logging in on shared or unsecured devices
• Avoid accessing the Portal and ADX on public or unsecured Wi-Fi (airports, hotels, cafés, aircraft networks)
• Independently verify payment or booking change requests
• Use strong, unique passwords
• Use a trusted network or personal hotspot when possible
Watch for common fraud indicators:
• Unusual high-value or last-minute bookings (especially from new or fairly new clients)
• Itineraries originating outside your home country.
• Multiple credit cards used for payment
• New clients offering up too much information or background information. Volunteering to send you a copy of their ID.
• Billing name does not match the traveler’s name
Need to verify someone’s ID?
Doctoring an image is easy these days. If you need to verify someone’s ID, whether it’s a passport or Driver’s license, Certn is an online, instant, secure, biometric authentication identity verification tool that gives results in under an hour. It compares a real-time self-photo to a government-issued identification document. Send a screening email to your prospective client all for the cost of a cup of coffee.
